Please note as with all coffee grinders, it is very important to only change grind settings on when the unit is powered 'on' and the burrs are in motion. If you do not do this, the burrs will 'gunk' up and require cleaning by you every time this occurs. Changing the grind settings when the burrs are not in motion will render the grinder to only produce very coarse grinds or no grinds at all. If this result occurs, this will be considered operator error for lack of following directions, and will not be classified as a defective grinder - meaning this is not covered under warranty.
Please note that the electrical cord is placed between the packaging (foam or cardboard) and the underside body of the grinder. During shipping, it is normal for a bend or insignificant blemish/slice to damage the cord.