As with all coffee grinders, it is very important to only change grind settings on Ceado espresso coffee grinders when the unit is powered 'on' and the burrs are in motion. If you do not do this, the burrs will 'gunk' up and require cleaning by you every time this occurs. Changing the grind settings when the burrs are not in motion will render the grinder to only produce very coarse grinds or no grinds at all. If this result occurs, this will be considered operator error for lack of following directions, and not be classified as a defective grinder. Ceado grinders are considered commercial equipment for grinding coffee only and can not be returned once used.
There are static issues with all grinders, even the highest quality models. We firmly believe that the static comes from the coffee beans. If you are having static problems with your coffee grinder, trying using a different blend of beans.
Manufacturers like to test the grinders with coffee beans before it leaves their facility. They are not always able to get every trace of coffee out of the grinders after testing. As a result, you may find coffee beans or grinds inside your grinder, or there may be grinds in the packaging when you unwrap it.
Please note that the electrical cord is placed between the packaging (foam or cardboard) and the underside body of the grinder. During shipping, it is normal for a bend or insignificant blemish/slice to damage the cord.
We have confirmed that Ceado tests EVERY espresso coffee grinder with coffee beans before it leaves their facility, but they are not always able to get every trace of coffee out of the grinders after testing. As a result, you may find coffee beans or grinds inside your grinder, or there may be grinds in the packaging when you unwrap it.
When replacing Ceado grinding burrs, NEVER use a flathead screwdriver and hammer to wedge under the burrs for removal. This could badly damage your machine.
1st-line Equipment, LLC is an importer for Ceado espresso coffee grinders. If you are interested in distributing/reselling Ceado products in North America, please contact us.
The instruction manual mentions a "paintbrush" is included, but no brushes are included.