Free Shipping on ALL orders!

Shipping & Returns

FREE SHIPPING, OF COURSE!

ORDER CONFIRMATION

We are proud to offer our customers free shipping on orders over $50. You will know where your purchase is every step of the way. 

As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 1 business day), we will process the charges and submit the order for shipment.

ORDER SHIPMENT

If your order is in stock and we process the charges to your credit card, it will ship within one business day from the date of your order.  We will send you tracking information within 72  hours of your order leaving the warehouse to the e-mail address your provide when checking out.  If you do not receive tracking information from us within two business days of your order, feel free to follow up with us at sales@marinoespresso.com. We distribute in the continental USA via FedEx, UPS, and First Class Priority Mail.

DAMAGES

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrived damaged, please send photos to returns@marinoespresso.com and we will process an insurance claim on your behalf.

RETURN POLICY 

All orders cancelled after 48 hours are subject to a $20 administration fee, whether your order has shipped or not. Unless there was an issue with your order (missing, damaged, incorrect) you (the buyer) will also be responsible for return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

Free Shipping refers to free delivery*

In the unlikely event your shipment is damaged, or the order is incorrect, please email us at returns@marinoespresso.com 

How To Return A Product:

  • E-mail our service department including your name, order number ORproduct name and phone number. A customer service representative will answer your inquiry within 1 business day.
  • You can ship the item(s) back via your preferred method, however we require a return tracking number on all returns. We are not responsible for returns that are lost or misdirected in shipping. We can only credit you for items received back in our warehouses.
  • Once the item is received and inspected, a credit will be issued or a new item will be sent, as specified on your return packing slip. Credits are processed within 2-3 weeks of receipt of return.

 

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